If adopted by CULift, Carriage will fully replace the existing systems for scheduling, completing, and monitoring CULift rides. Thus, any metrics focused on user count or growth will not be relevant, because all CULift users will be required to interact with our platforms as there will be no alternative. Therefore, our success metrics are focused on efficiency and satisfaction.
Objective: Empower riders to effectively and efficiently schedule, edit, monitor, and complete rides via the Carriage rider app (mobile or web portal).
Metrics:
User satisfaction surveys
% of scheduled rides that end in a student no-show. Goal: 15% reduction from pre-Carriage average.
Objective: Empower drivers to effectively and efficiently track and complete rides via the Carriage driver app, while communicating expediently with the dispatcher and rider as appropriate.
Metrics:
User satisfaction surveys
% of rides that are completed by the requested drop-off time. Goal: (precise numerical goal still under consideration).
Objective: Empower schedulers to build schedules faster and easier via the Carriage Admin app.
Metrics:
Hours spent forming the schedule each day. Goal: 40% reduction from pre-Carriage scheduling time.
User satisfaction surveys
Objective: Empower dispatchers to more easily and efficiently monitor ride statuses and handle day-of issues via the Carriage Admin app.
Metrics: